Our terms of Service

1. Interpretation

1.1. Except where the context requires otherwise words importing the masculine shall include the feminine; words importing the singular shall include the plural; words importing natural personage shall be equally applicable to corporate personage and vice versa.

1.2. References to any statutory provision, authority, rule or code of practice shall be deemed to include the amended versions, replacements or successors of such.

1.3. The "client" shall be in reference to parties who have signed and/or agreed to a quote provided by the supplier

1.4 The “supplier” shall be in reference to Northwood Landscape

2. Relationship Between the Parties

2.1. The Client engages the Supplier to provide the services specified in these terms and conditions

2.2. No term of this agreement or course of dealings between the parties shall operate to make the Supplier an employee or agent of the Client.

2.2. Neither party shall assign or transfer any of their rights, liabilities or obligations arising under this agreement without the prior written consent of the other party.

3. The Quotation

3.1. The  Supplier  shall  provide  to  the  Client  a  proposal  for  the  services  to  be  provided  (“the Quotation”)  which  shall  set  out:

a) The services which the Supplier will undertake for the Client.

b) The costs which the Client shall be charged for the performance of the services including:

i. Any fees which the Supplier shall charge.

ii. Any disbursements or expenses which the Supplier will require the Client to meet (including

but not limited to the costs of materials).

iii. Any VAT or tax element which will be payable by the Client.

4. The Services and the Time and Manner of their Delivery

4.1. The Supplier will provide such services to the Client as are set out in the Quotation.

4.2. Time frames and dates of delivery are provided for guidance only and the Supplier makes no guarantee that the services will be performed within the specified period. For the purposes of this agreement, time shall not be of the essence and the Supplier shall not be liable for any loss or damage suffered by the Client as a result of the delivery of services being delayed or postponed for any reason.

5. Payments

5.1. The contract price is set out in the Quotation, which includes the charges which the Supplier will make for labour, materials and parts as well as any taxes or additional costs or expenses or disbursements which the Supplier may charge to the Client.

5.2. The intervals at which the Supplier may invoice the Client in respect of the whole or an instalment of the contract price are set out in the Quotation.

5.3. Notwithstanding 5.1 and 5.2 above, the Supplier may vary the contract price from the amount set out in the Quotation where he has provided services which are different or in addition to those set out in the Quotation either at the specific request of the Client or because he has seen required to complete additional work which was not anticipated at the time the Quotation was made, or because of market fluctuations in the price of materials.

5.4. The Client agrees:

a) Not to withhold any sums due to the Supplier.

b) To settle all invoices raised by the Supplier within 1 day.

c) To pay to the Supplier interest at a rate of percentage points per annum above the Bank of England base rate on any payments which are not settled in accordance with section 5.3

d) To pay to the Supplier such costs and expenses as he may incur in recovering payment from The Client where the Client fails to make payment in accordance with these terms and conditions.

6. Deposit

6.1. The Client agrees to pay the Contractor a sum no less the 35% of the full quote amount within 2 working days of agreeing to the quote.

6.2. The Client concedes that this is a Non-refundable deposit unless within terms outlined below under section 7

7. Cancellation

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and where the Client is a consumer within the meaning of section 12 of the Unfair Contract Terms Act 1977, the Client may cancel this contract within 14 calendar days of signing this agreement (or within whatever extended period the Supplier may specify in the Quotation) and shall be entitled to a full refund of any monies paid to the Supplier, less an amount representing any reasonable administration costs which the Supplier has incurred. Any cancellation outside this period will not entitle the Client to a refund of any monies paid.

8. Client’s  Obligations

8.1. The Client shall be responsible for the correctness of all measurements for products or materials which he gives to the Supplier. Where these measurements are not correct and accordingly materials or products which are ordered or provided by the Supplier are the wrong size, the Client shall bear the expense of rectifying this.

8.2. The Client shall co-operate with the Supplier as may be necessary to facilitate this agreement, including but not limited to:

a) Permitting the Supplier access to the property or location in which the services are to be supplied  (“the  Site”)  and  assuring  that  such  access  is  appropriate  and  adequate.

b) Providing for the Supplier such facilities as may be necessary in order to allow him to complete the services.

c) Following  the  Supplier’s  reasonable  instructions  relating  to  safety  and  the  state  of  work  which has recently been completed by the Supplier or is in the process of being completed or to the state of the Site in general, including directions and restrictions on appropriate usage, care and maintenance.

8.3. Unless the Quotation specifies otherwise, the Client will be responsible for any cleaning and redecorating which is necessary to the Site after the Supplier has completed the agreed services (with the exception of the removal of waste materials, which shall be the responsibility sf the Supplier as set out in 8.4, below).

8.4. Where the Supplier stores or keeps any materials or equipment on Site, the Client shall be responsible for the security and safety of such and shall account to the Supplier for any loss or damage.

8.5. The Client shall be responsible for any permissions, licences or consents which are necessary in order for the services to be provided. The Client warrants that he has applied for and obtained all such necessary permissions, licence or consents prior to contracting the Supplier.

9. Supplier’s Obligations

9.1. The Supplier shall perform all duties, services and obligations under this contract with reasonable care and skill and to a reasonable standard. He shall comply with all relevant codes of practice and statutory or regulatory requirements.

9.2. The Supplier shall take all reasonable care with the Client’s property, including taking reasonable steps to protect  the  Client’s  furnishings and wall and floor coverings during the provision of the services.

9.3. The Supplier shall be responsible for managing and arranging the safe and lawful disposal of any  waste  materials  which  are  generated  or  removed  from  the  Client’s  property  as  a  result  of the provision of the services.

10. Property Rights and Assumption of Risk

10.1. Any property rights, title or ownership in any property or materials which are used by the Supplier in providing or delivering the service shall remain with the Supplier until the Client has made payment in full in accordance with these Terms and Conditions.

10. Risk in and responsibility for any products or materials which are used in the supply, performance or delivery of the services shall pass from the Supplier to the Client:

a) Where the Supplier is responsible for delivering the products or materials to the Client, upon delivery; or

b) Where the Supplier is not responsible for delivery, at the moment the products or materials leave  the  Supplier’s  premises.

11. The Guarantee

11.1. The Supplier provides to the Client, in addition to any statutory rights which the Client may have, a guarantee that the services provided under this contract shall be free from defective or flawed materials or workmanship for a period of 3 years (unless stated otherwise) from the completion of the services, notwithstanding that this guarantee shall not apply to:

a) Defects or flaws which are as a result of any misuse, failure to adequately and properly maintain, neglect or failure to follow instructions or recommendations on the part of the Client.

b) Any defect or flaw which is caused by mechanical or chemical damage (which is not in itself a result of some defect in the workmanship or materials) and which arises after risk in the property has passed to the Client.

11.2. The Supplier shall, at his sole discretion, determine the manner in which he will satisfy this guarantee, whether by repairing, re-performing, or replacing the services, or by refunding to the Client all or part of the monies which have been paid.

11.3. The Supplier may upon his sole discretion withdraw the guarantee for any reason he sees fit provided it dose not affect the Clients statutory rights.

11.4. Where the Client considers that the services are defective upon delivery or performance then he shall notify the Supplier of this within that day, failing which he shall not be entitled to claim the benefit of this guarantee.

11.5. This guarantee shall not become effective until the Client has paid the Supplier in full, failing which the Client shall not be entitled to claim the benefit of this guarantee.

12. Termination

12.1. This agreement shall continue until the services (or any mutually agreed addition, extension or variation thereof) have been provided, or until terminated in accordance with the below.

12.2. Without prejudice to the above this agreement may be terminated immediately where any of the following circumstances arise:

a) Either party commits a serious breach or persistent breaches of this agreement including but not limited to the non-performance, neglect or default of any of his duties as outlined herein (including a failure on the part of the Client to make payment within agreed timescales) and after notice of this breach has been given to the defaulting party it remains unremedied and unrectified days after such notice.

b) Either party commits a breach of this agreement which cannot be remedied.

c) Either party becomes insolvent or enters into a CVA or IVA or ceases to carry on the whole or substantially the whole of its business.

12.3. Upon termination of this agreement, the Client shall pay to the Supplier such sums as may represent work done and expenses incurred up to and including the date of the termination.

12.4. Any right to terminate this agreement shall be without prejudice to any accrued rights or liabilities arising out of this agreement which are in existence at the date of termination.

13.Disclaimers and Exclusions

13.1. The Supplier shall not be responsible in any circumstances to the Client or any third party for any loss of profit or indirect or consequential economic damage or loss, howsoever caused, whether as a result of negligence, misrepresentation, breach of contract or otherwise.

13.2. Nothing in the forgoing shall be read as restricting or limiting in any way the Supplier’s liability for death or personal injury.

14.Indemnity

The Client shall indemnify the Supplier  against  any  loss  or  damage  which  results  from  the  Client’s breach of this agreement or failure to abide by any of its terms.

15. Force Majeure

Neither party shall be liable for any delay or failure in performing its obligations or duties under this

agreement which results from circumstances outside his reasonable control including but not limited to acts of God, industrial action, war, fire, threat of terrorism, civil disturbance or rioting, government or regulatory action, breakdown in plant or machinery or shortage of raw materials or supplies.

16. Warranty of Contractual Capacity

Both parties with this agreement warrant that they are authorised and permitted to enter into this agreement, and have obtained all necessary permissions and approvals.

17.Whole Agreement, Governing Law, Severability and Miscellaneous Provisions

17.1. This document constitutes the entirety of the agreement between the parties. It supersedes any prior representations which may have been made, whether orally or in writing. Any modification to this agreement must be made in writing and signed by both parties.

17.2. This agreement shall be governed by the Law of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.

17.3. All clauses, sub clauses and parts thereof shall be severable and shall be read and construed independently. Should any part of this agreement be found invalid this will not affect the validity or enforceability of any other provision or of this agreement as a whole.

17.4. All terms, conditions and covenants contained in this agreement shall bind the parties and their heirs, legal representatives, successors to title and permitted assignees.

17.5. Nothing in these terms and conditions shall incur any rights on a third party and no third party may enforce any provision of this contract under the Contracts (Rights of Third Parties) Act.

17.6. The failure by either party to enforce any provision of this agreement shall not be deemed a waiver or limitation of that party’s  right  to  subsequently  compel and require strict compliance with every provision of this agreement.