Standard exclusions / allowances

1. Unless specifically stated, quotations exclude planning or building control fees, statutory applications, utility

company charges, specialist engineering design, arboricultural reports, party wall surveyors, legal or title

investigations, landlord or management company approvals, highway licences, parking suspensions, and third-

party permissions.

2. Quotations are prepared from visible conditions at the time of survey. Buried concrete, old footings,

roots, voids, soft spots, unstable sub-grade, contaminated ground, drainage failures, service diversions

and similar hidden items are treated as variations where additional labour, plant, disposal or materials

are required.

3. Reinstatement beyond the immediate work zone, redecoration and making good to pre-existing defects

are excluded unless expressly listed in the scope.

4. Where new work ties into existing materials or surfaces, an exact match in colour, texture, age,

weathering, joint tone or finish cannot be guaranteed.

5. Unless specifically included, ongoing maintenance, seasonal visits and replacement of consumable or

naturally perishable items are excluded.

Standard assumptions

1. The quotation assumes safe and reasonable access to the site and work area for labour, tools, plant, skip, materials

and waste removal throughout the duration of the works.

2. The quotation assumes suitable parking, loading and unloading can be achieved within a reasonable distance of

the property.

3. The quotation assumes reasonable use of water and electricity on site where these are required for the works.

4. The quotation assumes boundaries, service routes and relevant site information already known to the Client have

been accurately disclosed before acceptance.

5. The quotation assumes retained walls, edgings, slabs, drains, steps, fences and similar existing elements are

reasonably sound unless visible defects were noted at survey.

6. The quotation assumes the works can be undertaken in a reasonably continuous sequence without prolonged

client delay, restricted access or third-party interruption.

7. The quotation assumes the person accepting the quotation is authorised to instruct the works at the property.

Standard site notes

1. Normal working is undertaken during standard weekday site hours (0800-1600HRS) unless weather, site

restrictions, safety considerations or program requirements make adjustment necessary.

2. The Client shall keep the working area reasonably clear of vehicles, ornaments, fragile items and other

obstructions, and shall ensure pets and children are kept away from live work areas.

3. Progress photographs may be taken for contract administration, record keeping, marketing, defect

diagnosis and warranty purposes. Any use of identifiable photographs for marketing or portfolio

purposes will only be with the Client's consent.

4. Materials delivered to site shall not be moved, cut, altered or used by others prior to installation

without prior agreement.

5. Excavated spoil, removed materials and waste will be disposed of by Northwood Landscape unless the

quotation expressly states that any such items are to be retained on site by the Client.

Commercial terms

1. Quotation basis

This quotation is issued as a single fixed sum for the stated scope of works. It is based on information available at the

time of survey and remains valid for 30 days unless withdrawn or revised in writing. Supplier price movements,

specification changes or delays in acceptance may require re-quotation before booking.

2. Acceptance and booking

The quotation may be accepted by signed approval, written instruction to proceed or payment of the stated deposit. A

provisional start window is not treated as reserved until the deposit has cleared and any essential selections needed for

ordering have been confirmed.

3. Deposit, ordering and special items

A 35% deposit secures the booking and enables ordering of materials. Bespoke, made-to-order or non-returnable items

may be ordered promptly once the deposit is received and may remain payable if the Client later changes, delays or

cancels the project after those commitments have been made. Any deposit retained or sums claimed following

cancellation shall be limited to amounts lawfully recoverable under the contract and applicable consumer law.

4. Client authority and approvals

The Client warrants that they are the legal owner, occupier or otherwise duly authorised to instruct the works and grant

access to the site. Unless expressly included within the quotation, the Client remains responsible for obtaining any

planning permission, building control approval, landlord consent, management company approval, party wall

compliance, neighbour consent, tree-related consent, highway consent or other third-party approval required for the

works.

5. Variations and extra works

Any Client-requested changes, upgrades, omissions or additions after acceptance should be confirmed in writing and

may alter both the quotation sum and the program. Where additional work is required because site conditions differ

materially from what was visible at quotation stage, or because information supplied by the Client proves incomplete or

inaccurate, that work is treated as a variation even if it is necessary to complete the project properly.

6. Program and delays

Start dates and durations are estimated in good faith. Northwood Landscape will keep the Client informed of material

program changes but shall not be liable for consequential costs, accommodation costs, hire charges or other indirect

losses arising from delay caused by weather, unsafe conditions, supplier issues, illness, breakdown, hidden site

conditions, restricted access, Client delay or other matters outside reasonable control.

7. Site conditions and underground services

Hidden obstructions, buried services, old footings, excessive spoil, unstable sub-grade, drainage failures, contamination,

root systems and similar unforeseen items sit outside the original scope unless expressly stated. The Client remains

responsible for making known any services, drains, cables, boundaries, easements or site history already within their

knowledge.

8. Access, utilities and Client responsibilities

The Client shall provide reasonable access to the work area together with any agreed parking or access permissions.

Unless otherwise agreed, the Client is responsible for removing delicate items, vehicles and personal effects from the

work zone and for obtaining neighbour consent where access across third-party land is required. Any delay, wasted

attendance or remobilisation caused by lack of access, late selections, withheld permissions or Client-supplied materials

may be chargeable as a variation.

9. Existing structures, levels and tolerances

Any retained walls, edgings, slabs, drains, steps, fences, bases or other existing structures not constructed by Northwood

Landscape are not warranted by Northwood Landscape unless specifically included for repair or replacement. Finished

levels, falls and alignments will be set to achieve practical drainage and workable construction tolerances, but may be

affected by existing thresholds, damp-course requirements, fixed structures and site conditions. Minor deviation in line,

level, texture, joint width or finish within normal trade tolerance shall not of itself constitute defective work.

10.Materials, samples and Client-supplied items

Natural materials vary and samples are representative rather than identical. Minor variation in shade, texture, veining,

grain, growth habit or moisture content is normal.

11. Waste, title to materials and site storage

Title to unfixed materials, goods and products supplied by Northwood Landscape remains with Northwood Landscape.

Where materials are delivered to site ahead of installation, the Client shall take reasonable care of them and allow them

to remain undisturbed in the agreed storage area. Northwood Landscape may charge for loss, damage or wastage caused

by the Client, their visitors or third parties under the Client's control. Excavated spoil, removed materials and waste shall

be disposed of by Northwood Landscape unless the quotation expressly states otherwise.

12.Practical completion, snagging and payment

Practical completion occurs when the works are substantially complete and fit for normal use, notwithstanding minor

snagging items that do not materially prevent that use. The balance is due within upon practical completion unless

otherwise agreed in writing. Northwood Landscape may pause further attendance, snagging visits, delivery of remaining

unfixed materials or release of any maintenance follow-up until overdue sums are cleared.

13.Planting, turf and living materials

Where planting, turf, seed or other living materials form part of the works, their ongoing performance depends on

weather, watering, soil conditions, pests, disease and aftercare outside the contractor's control. Responsibility does not

extend to loss or underperformance caused by drought, frost, flooding, pet damage, misuse, neglect, pre-existing site

conditions or failure to follow reasonable aftercare guidance.

14.Maintenance, sealers and aftercare

Unless specifically included, ongoing maintenance is not part of the quotation. Where sealers, specialist treatments or

aftercare attendances are included, their timing remains subject to suitable weather and product guidance. The Client

shall follow any reasonable care instructions issued at handover and shall avoid misuse, inappropriate cleaning methods,

overloading, aggressive pressure washing or other treatment likely to damage the completed works.

15.Suspension, unsafe conditions and late payment

If payments due under the contract are not made on time, or if site conditions become unsafe, abusive or materially

obstructive, Northwood Landscape may suspend works, withdraw labour from site, defer return visits and recover

reasonable costs caused by that suspension or remobilisation. Any interest or debt-recovery costs will only be charged

where permitted by law and by the contract terms in force at the time.

16.Complaints and opportunity to remedy

The Client shall notify Northwood Landscape within a reasonable time of any alleged defect or snagging issue and shall

allow a fair opportunity to inspect and, where appropriate, remedy that issue before instructing others to carry out

remedial work. Northwood Landscape shall not be responsible for costs incurred by others without such opportunity,

save where immediate emergency action was reasonably required.

17.Liability

Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by negligence, for fraud or

fraudulent misrepresentation, or for any liability which cannot lawfully be excluded or limited. Subject to the foregoing,

Northwood Landscape shall not be liable for indirect or consequential loss, losses arising from pre-existing defects,

movement in adjacent structures, acts or omissions of third parties, or matters outside its reasonable control. These

terms do not affect the Client's statutory rights.

18.Cancellation and cooling-off

Where the contract is agreed in the Client's home or otherwise off business premises, the Client may have a 14-day

cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If the Client asks for works, surveys, ordering, manufacture or other performance to begin within that period, the Client

expressly requests early performance and acknowledges that Northwood Landscape may be entitled, to the extent

permitted by law, to payment for the reasonable value of services supplied and goods or commitments properly incurred